Property Management and Renovation FAQ's

GENERAL

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What makes Convergent different from other property management companies?

Convergent offers boutique, hands-on management with direct access to decision-makers. We focus on transparent communication, fast response times, proactive oversight, and strong financial reporting to protect your investment and improve long-term performance.

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What types of properties do you manage?

We manage residential multi-unit buildings, mixed-use properties, single-family rentals, and small commercial spaces throughout Ottawa.

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Do you limit how many buildings you take on?

Yes. As a boutique firm, we cap our portfolio to ensure consistent, high-quality service and meaningful oversight of every building and tenant.

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FOR PROPERTY OWNERS

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How does Convergent improve my building’s performance?

We maximize occupancy, reduce expenses, and attract high-quality tenants through strong marketing, strategic pricing, and efficient operations. Our approach increases cash flow and elevates overall property value.

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What is included in your management fee?

Our fee covers day-to-day operations: tenant relations, rent collection, financial reporting, maintenance coordination, inspections, and general oversight. A detailed breakdown is provided during onboarding.

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Do you offer Leasing & Tenant Placement?

Yes. We handle pricing, marketing, showings, screening, and full lease execution. Our process is designed to minimize vacancy and secure reliable tenants quickly.

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How do you handle maintenance for my building?

We work with trusted, vetted trades and coordinate all repairs through a documented process. Urgent issues are addressed immediately, and non-emergency repairs are handled promptly and efficiently.

 

Do you provide financial reporting?

Yes. Owners receive clear monthly statements, year-end summaries, and customized reporting that supports tax preparation and long-term planning.

 

Can you assist with LTB matters or legal issues?

We help prepare notices, gather documentation, coordinate representation, and ensure full compliance with the Residential Tenancies Act. Our goal is to protect owners while maintaining fairness and legal accuracy.

 

How do I get started with Convergent?

Simply book a consultation through our website. We’ll review your property, understand your goals, and provide a clear, customized onboarding plan.

 

FOR TENANTS

 

How do I apply for an available unit?

Applications can be submitted online for any listed unit. We process applications quickly and communicate decisions as soon as possible.

 

What kind of tenants do you look for?

We aim to place respectful, responsible tenants who contribute positively to the building community. Screening includes income verification, credit review, and rental history.

 

How do maintenance requests work?

Tenants submit maintenance requests through the Tenant Portal. Emergency issues are handled immediately; non-urgent repairs are completed within a reasonable timeframe.

 

Are pets allowed in your buildings?

Pet policies vary by property. Your lease outlines the pet rules for your specific building.

 

COMMUNICATION & SUPPORT

 

How quickly does Convergent respond to inquiries?

We pride ourselves on fast, respectful communication. Most inquiries receive a same-day response or within one business day.

 

How do you handle conflicts or complaints?

We take a fair, fact-based approach. All concerns are reviewed promptly, and we enforce building rules consistently to maintain a safe and respectful environment.

 

What is the best way to contact Convergent?

For general inquiries, email help@convergentproperties.ca or use the contact form on our website.
For emergencies, tenants should use the emergency contact number provided in their lease.